Shipping policy
Shipping Policy
At Lantern Event Australia, we provide digital event tickets. No physical products are shipped.
1. Delivery Method
All tickets are delivered electronically via email.
No physical shipping is required.
2. Delivery Time
- Tickets will be sent to the email address provided at checkout
- Delivery is made within 24 hours before the event
Please ensure your email address is correct when placing your order.
3. Order Confirmation
After completing your purchase, you will receive a confirmation email.
Your tickets will be sent in a separate email closer to the event date.
4. Not Receiving Your Tickets
If you do not receive your tickets:
- Check your spam or junk folder
- Contact us at:
📧 lanterneventaustralia@outlook.com
We will assist you as quickly as possible.
5. Shipping Costs
There are no shipping fees, as all tickets are delivered digitally.
6. Customer Responsibility
Customers are responsible for:
- Providing a valid email address
- Checking their inbox and spam folder
We are not responsible for delivery issues caused by incorrect information provided at checkout.
7. Technical Issues
Lantern Event Australia is not responsible for delays caused by:
- Email service providers
- Internet issues
- Technical errors beyond our control
8. Contact
For any questions regarding delivery: